Building Caring Culture out of Conflict

A few years ago, a small company had a major workplace conflict that escalated to the point of someone being fired. For the people who were left, the whole thing felt horrible and confusing. They decided as a team that they needed to approach conflict differently going forward: not avoiding difficult conversations, nor jumping straight to escalation, but instead building the structures, skills, and culture to work through it generatively. Find out what they did.