The One-Off Training Trap

Have you had the experience of doing a one-off intervention for a complex culture challenge? Maybe for a while, everyone is energized. There’s a palpable sense of progress. And sometimes it sticks. But sometimes people slip back into old patterns. You’re trying to cure a chronic condition with a one-time prescription. Meaningful culture change isn’t a project; it’s a practice. 

Building Caring Culture out of Conflict

A few years ago, a small company had a major workplace conflict that escalated to the point of someone being fired. For the people who were left, the whole thing felt horrible and confusing. They decided as a team that they needed to approach conflict differently going forward: not avoiding difficult conversations, nor jumping straight to escalation, but instead building the structures, skills, and culture to work through it generatively. Find out what they did.